Refund policy
Last Updated
September 1, 2026
30-Day Return Policy
We offer a 30-day return policy. You may submit a return request within 30 days after delivery of your order.
Return Eligibility
To request a standard return, please contact us within the applicable 30-day return period and provide your order number or other purchase confirmation. Returned items should be in their original condition and should not have been materially used, altered or damaged after delivery, unless the return is related to an issue attributable to Articpark.
How to Request a Return
Please contact us at hello@articpark.com within the 30-day return period to request a return. Include your order number and, when applicable, the reason for the return.
Do not send an item back before receiving return instructions from our customer support team. This helps us identify and process the return correctly.
Return Shipping
For standard customer-initiated returns, including returns due to size, style preference or change of mind, the customer is responsible for the return shipping cost.
If an item is damaged, defective or incorrect, please contact us before returning it. After review, Articpark will provide the applicable return instructions and handle the appropriate return shipping arrangement.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery and contact us at hello@articpark.com if you receive an item that is damaged, defective or incorrect. Photos of the package and item may be requested to help us review the issue.
Exchanges
We do not guarantee direct exchanges for all products or sizes. If you need a different item or size, an eligible return may be requested and a new order may be placed separately. For damaged, defective or incorrect items, please contact customer support for assistance.
Return Review and Refund Processing
After we receive your returned item, we will review its condition and determine whether the return meets the applicable eligibility requirements. We generally process eligible returns within 1–3 business days after the returned item is received and reviewed.
Approved refunds are generally issued to the original payment method, where supported by the payment provider. After a refund is issued, your bank, card issuer or other payment provider may require additional processing time before the funds appear in your account.
Shipping Charges
Standard shipping within the United States is provided at no charge. For destinations where shipping charges apply, the applicable shipping cost will be shown at checkout. Shipping charges, where applicable, are generally non-refundable for standard customer-initiated returns unless the return is required because of an error, damage or other issue attributable to Articpark.
Restocking Fee
Articpark does not charge a restocking fee for eligible returns.
Return Address
Please contact us before sending a return. Do not send a return until you have received the applicable return instructions from our customer support team. Our business address and return address are:
1472 Springside Dr
Weston, FL 33326
United States
Contact Information
Articpark
www.articpark.com
hello@articpark.com
+1 954-890-5025
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM ET
Return and Refund Questions
For questions about a return or refund, please contact hello@articpark.com and include your order number when applicable. Please do not send passwords, full payment-card numbers or other sensitive account credentials by email.